Grievance and Redressal

IMM would strive for customer satisfaction within the framework of law, adopted policies and procedures. The company guides its customers who wish to lodge a complaint and also provide guidance on what to do in case the client is unhappy with the outcome.

The customer may register his/her query/complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as under:

If the customer's complaint / dispute are not redressed by the Grievance Redressal Officer within a period of one month, the customer may appeal to the Customer Education and Protection Department (CEPD) of the Reserve Bank of India (RBI), Mumbai under whose jurisdiction the registered office of IMM falls.

The name and contact details of the Customer Education and Protection Department (CEPD) of the Reserve Bank of India (RBI) are provided here under:

Chief General Manager
Customer Education and Protection Department
Reserve Bank of India,
1st Floor, Amar Building,
Sir P.M. Road,
Mumbai – 400 001